roomor

Support

Answers to common questions. Anything else, write to us and a real person will reply.

support@roomor.app

Questions

Does Roomor work with no signal?

Yes. Roomor uses the internet when you have it, talks directly to phones on the same Wi-Fi when there's no internet, and passes messages phone to phone over Bluetooth when there's no network at all. It switches on its own, so you don't have to do anything. Keep Bluetooth on for the phone to phone part.

I don't see any rooms near me.

Public rooms show up for phones in the same area. Make sure location is on for Roomor in your phone's settings, then pull down on Nearby to refresh. If nobody nearby has opened a room yet, start one.

How do I join a private room?

Ask the person who started it for its six character code, or scan their QR code. On Nearby, tap Join a private room with a code and type it in.

How do I change my nickname, critter or color?

You pick them when you join a room, and they last for that room. Leave the room and join it again to pick new ones. Nobody in a room can share the same critter in the same color.

Someone is bothering me.

Tap their critter or their name. Block for me hides them right away, and only you know. Report sends the message to us for review. In rooms with 5 or more people, you can start a vote to remove them.

Why do some words show as stars?

Every room has a language rating. Family safe masks swear words and crude words, PG masks strong ones, and Adult 18+ masks nothing. Whoever started the room picked it.

When does a room close?

Public rooms close an hour after the last person leaves. Family, Friends and Private rooms close after 2 days, unless whoever started them chose Keep this room.

Where is my chat history?

On your phone. The server only holds messages for a day so people can catch up. Leaving a room deletes its history from your phone.

How do I delete my data?

Open Settings in Roomor and tap Delete my data. It removes your phone from every room and deletes what our server holds for it. Reports are kept for 90 days so they can still be reviewed.

Report something serious

To report a message, use Report inside the room so we get the message itself. If someone is in danger, contact your local emergency number first. For anything else about safety, email us with the room name and the time.

More

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